I am writing to let my blog readers know that I have reason to believe that Protx / Sage Pay, one of the credit card processing companies for on-line businesses, is selling debit and credit card details to criminals.
My reason is that I ordered items with the Bead Shop (Nottingham) Ltd on 22 June 2009. I don't use them very often as they're a little on the expensive side but my usual supplier did not have the colour of swarovski crystals I wanted. The Bead Shop (Nottingham) Ltd use Sage Pay / Protx as a credit card processing company for their website. When I placed the order, I hadn't actually come across Sage Pay /Protx before but after doing some research on the internet, it seemed a legitimate company and I have been into the Bead Shop (Nottingham)'s retail outlet in Nottingham on several occasions. Believing them to be a reputable company, I went ahead with entering my details into the Sage Pay / Protx system. Just a few days after that order, my bank informed me of fraudulent transactions on my debit card. I had to cancel my debit card and they issued me with a new one. The bank were unable to tell me where my card details had been stolen, and I was unable to link it to the Bead Shop (Nottingham) as I had placed several other on-line orders in the time leading up to the fraud. It was really inconvenient as I use that debit card for many regular routine payments on-line and so I had to go through all of them changing my details (Love Film for my monthly DVD usage, my web hosting provider, Amazon, etc). A right beeping pain!
Anyway, the next time I dealt with the Bead Shop (Nottingham) Ltd and Sage Pay / Protx was to place an order with them on 14 December and guess what? Just four days later, I have today had a conversation with my bank when they informed me that fraudulent transactions have again occurred on my card and I have had to go to the inconvenience of cancelling my debit card again. Someone has bought a mobile phone at the Car Phone Warehouse and tried to top up another mobile phone using my card. (I won't have to pay for those I have been assured!)
So, I have spent time this evening going through my bank account with a fine tooth comb and the ONLY organization I placed orders with a few days before the bank contacted me on both occasions is The Bead Shop (Nottingham) Limited.
Coincidence??! I think not. I do not use my debit card in shops or ATMs ever. I pay utility bills using direct debit or I pay my landlady direct using cash or a cheque. My business is largely cash based and therefore I tend to also pay for things in shops using cash. Most of my shopping is done on-line anyway because I don't like shopping that much and as I don't have a car, the only time I tend to do any shopping at all is in Cambridge on a Saturday when I am usually cash-rich (ish!) I cannot recall the last time I used my debit card in a shop and I haven't used one in an ATM for at least three years.
I have e-mailed the Bead Shop (Nottingham) to tell them I will NOT be placing any further orders with them in the future unless they offer PayPal as an alternative means of payment. Plus I will never ever use any website that uses Sage Pay / Protx as a credit card processing company either. I have to say, the Bead Shop (Nottingham) is the only one I deal with that does use them anyway.
I am awaiting comment from the Bead Shop (Nottingham) before reporting them to any authorities that take an interest in this kind of fraud though it probably happens so regularly, I am doubtful anything will be done.
